Quest Diagnostics
Office Assistant/CSR - Bilingual in Spanish
Allentown, Pennsylvania•Part-time
$17 - $19 hourly
$17 - $19 hourly
About the Job
Position Overview:
Exam One World Wide / DKN Paramedical Services is seeking an entry level Office Assistant for a "PART-TIME" position. We need a bilingual candidate who is fluent in both English and Spanish. English and Spanish communication skills are required. This candidate would help our small number of Spanish-speaking applicants. Need writing skills in Spanish for sending emails when needed. Position includes working with 1 other employee, able to work in a small office environment, and handling daily office responsibilities.
Work Schedule:
- Monday 8:30 AM - 2:00 PM. Tuesday through Thursday 9:00 am to 2:00 pm and Fridays 8:30 am to 1:30 pm (25 1/2 hours a week)
- Additional weekday hours may be available based on office volume and office responsibilities.
Compensation:
- Competitive hourly compensation based on work experience, computer knowledge, data entry, and customer service skills.
Core Responsibilities:
- Answer phones, schedule appointments, and do data entry
- Take messages off voicemail and return calls, and document in the ExamOne portal
- Compose and respond to emails using professional language, proper grammar, and appropriate business etiquette.
- Maintain strict compliance with quality assurance, privacy, and adhere to HIPAA and PHI guidelines
- Provide accurate information regarding our services and procedures
- Be able to learn and work proficiently in our ExamOne portal system
- Call clients and complete Quality Assurance questionaire
Required Experience & Qualifications:
- Provide positive customer and applicant experience
- Ability to work independently without direct supervision as needed
- Strong attention to detail and professional insurance applicant, patient, and agent interaction skills.
- Bilingual in Spanish is needed
- Ship out supplies as needed to mobile examiners
- Recent office experience of 1-2 years is a plus
Employment Requirements:
- Successful completion of a background check.
- Successful completion of a urine drug screening.
How to Apply:
Qualified and experienced candidates can contact our office at 610-740-0202. Please reference the ad for: Office Assistant/CSR – Part Time Office Position.